Remote Desktop Instructions

If you are in the Med domain, please contact your 323.442.4444.

Your IP and Domain

Visit this site from your office computer connected to ethernet only.

Your IP is: [myip]
Your Domain is: [myip getmy = “domain”]

DOWNLOAD Cisco AnyConnect VPN

Other ways to connect


Step 1

Make sure you have working internet at home

( wifi or ethernet).

Step 2

If you have not done so, download and install the Cisco AnyConnect VPN.

Step 3

RUN the Cisco AnyConnect Secure Mobility Client

Step 4

Enter and press the Connect button.

Step 5

Enter your USC user credentials (Workday or Blackboard credentials)
Type in the word push in the Multifactor Authentication, which will send a Duo request to your smartphone.
Click the OK button.

Step 6

You will get an alert on Windows 10 indicating that you are connected.

On your windows taskbar, a lock over the Cisco icon means you established a link via VPN.

On Mac OS, you will see the Cisco AnyConnect logo with a lock if the connection was successful.
Are you still having difficulty connecting to VPN? Make sure to enter the word “push” in the Second Password: text box and check your Duo Mobile app on your smartphone. If you entered the correct user ID and password, and still you are still unable to connect, please contact USC ITServices (213-740-5555) and request to check and enable your account for VPN access.

Step 7

On Windows 10 OS

To open the Microsoft Remote Desktop (RDP) application, press the (  Window key + R) together. In the Open: text field, enter mstsc and press the enter key or click on the OK button.

Alternatively, you can press the Window key, and type, Remote Desktop, and press Enter.


If you have not already done so, be sure to download and install the Microsoft Remote Desktop 10 from your AppStore first.

To open the Microsoft Remote Desktop (RDP) application,
Click on the Spotlight search icon at the top press the
(⌘ Command key + spacebar) together.

In the Spotlight Search box type in Microsoft Remote Desktop 10 to find the application.
Run the application.

Step 8

On Windows 10 OS


Enter work computer IP or Hostname and click on the Connect button.

Step 9

Enter the credentials you use to log into your work computer.

 **If you are on the Med Domain you must type med\yourusername in the username box.

**If you are on the PrevMed Domain you must type prevmed\yourusername in the username box.




You should now be connected now.
If you are still having issues, do not worry. We are here to help you.
E-mail or visit

There are more than one way to connect remotely

Chrome Remote Desktop

You can access remote desktop using your Google Chrome browser!

USC Hosted VMware Horizon

This is USC hosted remote desktop, which is not your own, however, it is full of apps like Photoshop, SAS, and more.

show my pc

A quick way to show our IT team your desktop for servicing, Show My PC is the way to go.