Remote Desktop Instructions
- Remote Desktop Checklist
- To do from your Office Computer
-
Get your office computer IP or host name.
Get IP or domain of your office computer, visit https://pmalpha.usc.edu from your office computer.
- To do from your Home Computer
-
A computer at home with internet connection.
-
Duo Mobile Authentication installed on your cell phone.
This will not work if you have Duo calling your office line.
-
Download and install Cisco AnyConnect VPN on the computer that will be used to Remote Desktop.
-
Remote Desktop application installation 10.
WINDOWS USERS: This is already installed on Window’s operating systems.
MAC USERS: Mac users will have to download Microsoft Remote Desktop from the Apple Store.
- Follow the 10 step instructions below
If you are in the Med domain, please contact your 323.442.4444.
Your IP and Domain
Visit this site from your office computer connected to ethernet only.
Your IP is: [myip]
Your Domain is: [myip getmy = “domain”]
DOWNLOAD Cisco AnyConnect VPN
Other ways to connect
CONNECTING TO YOUR OFFICE DESKTOP FROM HOME COMPUTER
Step 1
Make sure you have working internet at home
( wifi or ethernet).
Step 2
If you have not done so, download and install the Cisco AnyConnect VPN.
Step 3
RUN the Cisco AnyConnect Secure Mobility Client
Step 4
Step 5
Enter your USC user credentials (Workday or Blackboard credentials)
Type in the word push in the Multifactor Authentication, which will send a Duo request to your smartphone.
Click the OK button.
Step 6
You will get an alert on Windows 10 indicating that you are connected.
On your windows taskbar, a lock over the Cisco icon means you established a link via VPN.
Step 7
On Windows 10 OS
Alternatively, you can press the Window key, and type, Remote Desktop, and press Enter.
on MAC OS
If you have not already done so, be sure to download and install the Microsoft Remote Desktop 10 from your AppStore first.
To open the Microsoft Remote Desktop (RDP) application,
Click on the Spotlight search icon at the top press the
(⌘ Command key + spacebar) together.
In the Spotlight Search box type in Microsoft Remote Desktop 10 to find the application.
Run the application.
Step 8
On Windows 10 OS
on MAC OS
Enter work computer IP or Hostname and click on the Connect button.
Step 9
Enter the credentials you use to log into your work computer.
**If you are on the Med Domain you must type med\yourusername in the username box.
**If you are on the PrevMed Domain you must type prevmed\yourusername in the username box.
Step10
Hooray!
You should now be connected now.
If you are still having issues, do not worry. We are here to help you.
E-mail iteams@usc.edu or visit https://iteams.usc.edu/services/desktop-support
There are more than one way to connect remotely
Chrome Remote Desktop
You can access remote desktop using your Google Chrome browser!
USC Hosted VMware Horizon
This is USC hosted remote desktop, which is not your own, however, it is full of apps like Photoshop, SAS, and more.
show my pc
A quick way to show our IT team your desktop for servicing, Show My PC is the way to go.